HEB.com/Survey – The Official HEB Survey


It’s not every day that a feedback opportunity from a well-known business comes knocking at your door. But HEB truly cares about the experience of its customers at even their remotest outlet. And the HEB.com/survey is proof of that! All they want to know is how your experience was at their store. And you don’t need to explain it in depth. They already have questions lined up with elaborate answer choices. You just need to pick the answer that best describes your visit!

Your experience may have been good or bad, the HEB authorities care about both kinds of feedback. But what if you experienced absolutely dismal service? Will the HEB.com survey still consider your feedback? In such cases, they won’t just carefully go through your survey, but also make sure that the proper action is taken against that particular store. And your next visit there will be more than satisfactory!

Why HEB.com/Survey Customer Satisfaction Survey:

As mentioned earlier, your feedback at www.HEB.com/survey won’t just be taken into consideration, but will also be implemented. And since it is the official survey portal of the company, you can expect quick action from their end. But how do we know it is the official survey portal? Just look over the URL again. It is an extension of their official website, www.HEB.com!

And being the official HEB.com survey, it comes with its own set of benefits for the consumers. For instance, unlike other survey websites that take too long to load regardless of the speed of your internet, the HEB portal will get loaded in seconds! Every page has been designed by experts, so you can find what you are looking for in a jiffy.

Furthermore, the HEB.com survey will reward you for spending time to answer the questions. You will be enlisted in the draw to win a $100 gift card soon after you submit the survey!

Win $100 Gift Card in www.HEB.com Survey:

It’s a good deal, isn’t it? Spending just a few minutes to win the $100 prize! However, not everyone is eligible to take the HEB.com/survey.

www.HEB.com Survey
www.HEB.com Survey

Survey Requirements

  • This survey is only open to legal residents of Texas, US. Residents of other states won’t be eligible since HEB outlets aren’t present anywhere but Texas in the country.
  • The minimum age of 18 is required to participate in www.HEB.com/Survey.
  • You must have visited an HEB store recently and should own a receipt that contains the invitation code to take part in the survey.
  • The survey can be taken via regular mail too, but for online entry, you should have a laptop or a smartphone with a strong internet connection.
  • Only those who speak, read and write in English or Spanish fluently can understand the questions and pick the right answers in the HEB.com survey.

Survey Restrictions

  • Though HEB is present in Mexico, people of that nationality won’t be allowed to enter. Being a Texas resident is mandatory.
  • Persons who are employed by HEB or its associate companies in any capacity cannot take the survey at HEB.com/survey. Their immediate family (parents, kids, wife, etc.) is banned from taking the survey as well.
  • Customers carrying those receipts that do not contain the certificate (invitation) code cannot enter the portal, since that code is mandatory to access the main questionnaire.
  • If you win the $100 prize, you are not allowed to sell it for cash. It is to be redeemed at a participating HEB store in Texas only.
  • No more than one person per certificate code will be allowed to access the survey.

Survey Participation Instructions

  1. Access the website – www.HEB.com/Survey – via your tablet or computer.
  2. Select the language of your choice between English and Spanish.
  3. Click on the ‘Official Rules’ link found at the bottom of the page and read through the instructions before proceeding with the survey.
  4. Enter the unique certificate code found at the bottom of your most recent HEB receipt and press Enter.
  5. Answer the survey questionnaire with utmost sincerity. Don’t leave anything out.
  6. Finally, type in your personal details to participate in the sweepstakes, and submit the www.HEB.com survey.

And there won’t be just one but 60 such winners of the $100 gift card. Excellent odds given that only Texans will be participating!

About HEB:

One of America’s largest privately-held businesses, H-E-B has been in the market for over 115 years! Its humble beginnings can be traced back to 1905 when Florence Butt established the first grocery store in Kerrville, TX, then called C.C. Butt Grocery. And after serving in WWI, Howard E. Butt, her youngest son, took over the reins of her business and expanded it beyond their small town. Its name was officially changed to H-E-B sometime in 1927.
These days, HEB boasts of over 340 locations throughout Texas and Mexico, with plans to expand even further! That is why they have called upon you, the customer, to help them out by taking the https://www.HEB.com/Survey. A $100 gift card is at stake!

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78 thoughts on “HEB.com/Survey – The Official HEB Survey”

  1. The best survey comes from a competitor: “Have you tried HEB yet? If they don’t have it, they’ll get it faster than we can. If they can’t get it, it’s not available in our part of town.”

  2. I all ways went to The Ft Hood Commissary But since the Coivd virus brokeout I have been Shopping HEB I will never go back to Ft Hood Commissary HEB has spoiled me even with the shortages it still can’t be beat thank you HEB Employee y’all are the greatest.

  3. San Marcos,location parking could be improved,always busy employees parking in all front spots and by the car wash… should be for customers only….to high curb for carts to drop off sidewalk….at least by the car wash side the sidewalk should have low taper decend for the cart to reach pavment to reach your parking spots…I have to hold my eggs so they dont crack its a big dropp for the cart…

  4. First time in store. Employees were friendly and helpful. Spent extra time browsing aisle just to see what is available in comparison to other stores in our area. I will be back for sure. I like the variety in the meat section. Jessica P was checkout person friendly and personable.

  5. First time in store. Employees were friendly and helpful. Spent extra time browsing aisle just to see what is available in comparison to other stores in our area. I will be back for sure. I like the variety in the meat section. Jessica P was checkout person friendly and personable.

  6. HEB is the main grocery store where I shop in Georgetown, TX. I can almost always find all the items I need there which saves time for not having to go to another store. The clerks are helpful, and rarely do I have to stand in line very long to check out.

  7. I love the freshness in the vegetables and seafood and meat departments and the kindness of your employees. But the people filling the curbside orders are in a hurry and will cut you off and rude, teach them some manners. Thank you

  8. The Georgetown H.E.B.on 4500 Williams Drive parking lot is a JOKE! I don’t know who design it but needs to have his license revoked! To tight,needs elbow room.More handicap spots.

  9. I shop at the odessa store, it seems prices just keep going up and heb is replacing most name brands with their own brand, i have tried heb brands because of lower prices but find quality not as good but i will keep shopping at heb odessa as i know where everything is.

  10. I have always enjoyed shopping at HEB because of the vast inventory and with new choices stocked often, I always come home with things not on my list. The employees have offered help if the need arises. The store is always kept very clean.

  11. HEB is the primary grocery store where we shop for grocery supplies. We are almost always pleased with the items in the store. Occasionally an HEB shelf is vacant of something that we wanted to buy. Otherwise, I have no complaints. The employees are always helpful when we ask them questions.

  12. I like shopping at HEB, very nice variety of products and fresh fruits and vegetables. Also excellent service

  13. Always, been pleased every time I shop. the employees are courteous, & shelves are always stocked.. only COMPLANT is just when you’re comfortable to find items in store, they move them.

  14. One of the the best grocery stores in the nation. I’ve moved a bunch and always have to start over with what a store has to offer, not HEB, always consistent and more!!!

  15. Heb in Cuero Tx is well organized, clean, friendly employees, management very helpful. Pharmacy employess
    very helpful, friendly. Treat seniors with respect .

  16. I shop at store at Hwy 6 University in sugar land Texas and Thank your employees are very gracious and courteous

  17. I shop at the Cleburne, Tx store most of the time. One, because I live within a few blocks, and two because it is a great store and fairly new. It is clean and usually very well stocked. There have been a few times lately that there have been some empty shelves, but I know that it wasn’t H-E-B’s fault. They quickly were stocking the shelves like crazy. The staff are always friendly and helpful. While I was recovering from surgery and unable to drive, I used their delivery services for a couple of months. Then used the curbside pick-up for awhile. It all was a God send. Thank you, H-E-B for all you do!!

  18. I like when because the employees always help you. Some have become friends.The prices are low in things we need.The stores we shop are always clean.Thank you for helping in this times.God Bless HEB.

  19. I have the HEB marketing ad for a Thanksgiving “Riverside” Turkey for $0.39/lb but when I checked out at HEB – Gonzales store I was advised that I would be paying $0.83/lb. I spent $24.63 in addition to the purchase of the Turkey, but I was not told there was a purchase requirement. This is false advertising. I am blessed to be able to purchase this product, but there are many that cannot afford this. I am thankful for everything that I have, but I am not thankful for this purchase at HEB. This is false advertising.

  20. I shop at the Mueller H.E.B. (#639) in Austin. It is a FABULOUS store!! The store is always clean and the employees, the front end managers, the baggers,, the cart pickup people, the food area people, the pharmacy, the pickers for customer drive ups, customer service, and especially the cashiers are all the ABSOLUTE BEST!!!! Thank you for having such great stores and finding people with exceptional customer service.

  21. I shop HEB almost weekly and am always amazed at the variety of products and groceries available. Cashiers are helpful as well as employees working in the aisles.

  22. We went to HEB Burleson, Tx. last Saturday. We don’t get to go very often as we live in Carrollton ( too far away) Can’t wait to go to the New store in Frisco when it opens ! Everyone Loves the HEB Root Beer when we give then one ! The Cashiers are ALWAYS Friendly and Cheerful. The Store Employees Gladly went to see if there were any RB in back as the shelves were empty. They found some so, instead of buying two 6 packs, we took a Whole Case ! Of Course, that is not all we bought, But it is Always one of My Main Reasons to go there ! I think that If We were to Win a Gift Certificate, We Might spend on The Fantastic ROOT BEER !!! LOL !
    THANK YOU Very Much !!!! BK

  23. I shop at the HEB in Burleson ,Texas every week . I have always had a kind cashier and the store always has everything that I’m shopping for. This week Jimmy G was my cashier and he was so professional and patient with the customer before me with a lot of gift cards and didn’t try to rush her away. Thanks to people like him.

  24. Actually I’ve been pleasantly surprised by HEB’s swift response to the pandemic, starting even before it was declared a pandemic. I read back then that HEB corporate office had sent people to China way before covid & had studied ways to maintain inventories during stressful times. It shows in the way the stores I frequent have been managed, earning thanks from this Texan who remembers back to the early days when HEB didn’t even sell beer & wine (not necessarily an improvement imho but I don’t mind either & I understand that others are able to enjoy their spirits in a civilized manner).

  25. Thank you HEB for a great job . I do my grocery shopping at Kitty Hawk.
    All employees are friendly and very helpful in finding items. Front in manager are well coordinated with the check out and they always have enough partners in helping out with the customer to their vehicle . And the partners collecting the shopping cart are nice and doing a great job. My hat off to all the employees at that store. My wife and I love our HEB store. “Thank you very much “

  26. I am so disgusted and fed up with the Round Rock Palm Valley store! ALL of their handicap carts said STOP, which meant they weren’t charged enough to use. I had to walk to the other side of the store to see if I could find one. This is the 2nd time this has happened to me. There was ONE cart charged out of about 15. I complained a few months ago and they called me and said if it ever happened again to let an employee know and they would get me a charged cart. I did ask an employee and was told “if it isn’t ready, there is nothing I can do about it.” Last week, the cart died on me in the middle of the store with $200 worth of groceries in it. I had to walk to the front of the store, get a big cart, unload my handicap cart into the new push cart, and push it to the check-out. I had to wait for 20 minutes to get checked out, I had to put my own groceries on the belt, and no one asked me if I needed help. I actually hurt myself that trip.

    Today, I had to check myself out because the lines were awful. I found out fast that you aren’t allowed to put what you scan and place into a bag into your cart. It has to stay on the shelf so the computer knows it’s been scanned by its weight. I had a big box of Ritz crackers, a loaf of bread, and quickly ran out of room. I was pushing against the bagged groceries to keep them from falling onto the floor. I had 2 sweet potatoes and some hot dog buns and I just looked at the HEB employee standing there, guarding the check-out place, and said, “I am tired. I can’t do this anymore and I don’t want these.” I paid and put my groceries into the handicapped basket myself and put them into my car and came home. I hurt myself this time, too.

    I’ll try the University Avenue HEB but I had the same issue with their handicapped carts last time. So, I may be a permanent Walmart customer because they have brand new state-of-the-art carts at my store and their meat quality is so good now, it ranks up there with HEB and Randalls. How ridiculous a big store like HEB is so disinterested in their disabled customers.

  27. I shop at Burleson Texas HEB all the time . Very kind and hard workers,always there to help in anyway they can. I am a widow and can not get around like I use to. Thank you for helping me when I come in to HEB Burleson God Bless you All.

  28. Please place trash cans parking lot area. These HEB located on 310 N. Westgate Weslaco Texas needs trash cans big time. There are masks and papers everywhere. The trash has reached the grassy area surroundings. We already have a big litter problem here in the Rio Grande Valley. The city workers just mow over the trash instead of picking up the trash. This is unsightly and unsanitary. Let`s show we are Weslaco city proud.

  29. My HEB is the one located at 300 W. Olmos, San Antonio, Tx 78212- there is a young man at the pharmacy, I think he is a pharmacy technician, who’s name is ANGEL, but I do not know his last name. He is the kindness HEB worker that I have ever met. He is knowledgeable, professional, and helpful. He has helped me several times with my prescriptions. One time I was traveling in Arizona when I got a call from the pharmacy about an antibiotic that my doctor had sent for me. Unfortunately I was not in San Antonio. Angel provided me with all the information I needed to fill this prescription in Arizona. He went above and beyond his work description to ensure I could start the antibiotics. I have observed him with other customers and he is always polite, never rushed or rattled. He explains the medications and always asks if I need to speak to the pharmacist for any clarification of my meds. He is an excellent employee and an asset to my HEB.

  30. i recieved great service at store #04/69,the cashie,s name is ruben q. i needed help finding a prroduct that i could not find in your store, i thought i woulud have to get you to order it,,but it turns out that i just couldn’t find it, he helped with it’s location, you rally have caring employes at your store, thanks a bunch

  31. HEB always has what I am looking for at a reasonable price. They have the best produce in town. They have been my go to store ever since they opened. My family lives in the Dallas area and are so happy that HEB will be opening stores there.

  32. I moved to Cal. in 2007 where the first thing I missed about TX was HEB. Albertson’s became my go to store as it was nearest my home. In 2019 I moved back to TX but did not break the Albertson’s habit right away. Yesterday I decided to go to HEB! It was like a “Welcome Home!” Although much heavier traffic in store I spent over two hours just cruising the store, remembering why I loved HEB so much an wondering why I had waited so long to come “Home to HEB”! The selection, ease of finding what I want, such familiar favorites I had long forgotten and last but not least the total on my purchase! My usual is always over $200 sometimes $300 at Albertson’s where HEB was a whopping $180! I checked my receipt to make sure something was not skipped. No, it was all there. Then the friendliest, most willing to help young lady to help me with getting my purchases to the car! Why did I wait so long! Thank you HEB, I may go back next week just for the pleasure of returning Home to HEB.

  33. HEB is our favorite super market, we feel it has the best meat and produce of any other in our area. Some also have a wide selection of cheese and cold cuts along with items like sushi which makes it our one stop shop.

  34. This was kinda like what the doctor ordered, an awesome store with a wide variety of items and it seems to always being stocked! The line to pay for your items is usually non existent and very professional cashiers and always greeted which is a huge plus!

  35. HEB has been our primary grocery store, and pharmacy, for about 15 years. And have always been treated with consideration and kindness. The cleanliness, inventory and prices, play a big part in our choice of stores in our area. But after one recent experience with the pharmacy, we will not go anywhere else. You see, I was very very ill. Doctors had tried for several months, to find a medication that would provide me with some cure. They had one last resort. But this medication was ultra expensive. We couldn’t afford what the doctors said it would be. But they turned the prescription in to HEB anyway. The pharmacy representative called me, asked some questions, and told me that she would work on this. She then called later that day. I was very apprehensive. She told me that she had gotten our insurance to pay for most of it. Heb picked up some. And our copay was minimal. What a blessing!!! Thank you HEB for the staff that really cares.

  36. I attempted to check out at the Express check out at H E B. The customer ahead of me attempted to return several items. Several attempts between the cashier and the customer did not work.
    The cashier contacted a manager to assist in the return. The manger was unsuccessful in completing the transaction on the register. The manager came around to the front of the check out and stated he had to remove the front cover to reset the register. The manager stated if we did not want to wait to go to another register. The customer behind me and myself had to go stand in line at another register, I strongly suggest that all returns and exchanges be handled at the self check out section where there a multiple registers to handle transactions for returns and exchanger instead of tying up a register with multiple customers in line then when there are customer issues. This would eliminate customers having to relocate to another register then stand in line again. Kroger has a courtesy department to handle such problems.

  37. I am 91 years old and I appreciate service, HEB is the best at it. I shop at Hudson Oaks Tx,, I live 40 miles away my trip is always great because of all people that work at HEB and the quality of the food.Please come to a town closer,we are in need of a wonderful grocery.Thank you

  38. A very great store in Burleson Texas. I love this store because of the great meat selection, I can still buy steaks and I’m not ready to go vegan yet. Also the other new item that you have in store.

  39. The produce and the meat are fresh. Have you tried the Quick Meals. Easy, on-the-go way to eat healthy. The HEB brand foods are delicious. I challenge myself with creating great meals using the HEB brand foods and really surprise myself and my family with how delicious (and for me, how easy) it was to prepare a delicious, healthy, low-cost meal. Thank you, HEB

    The stores are clean and well laid out too.

  40. HEB always has the freshest produce , along with a wide variety of choices.

    Their meat is always fresh and tender.

    No other grocery compares!!

  41. The new HEB in Meyerland cashiers is always so helpful. I don’t like self-checkout but I always see such friend employees READY to be of assistance to KEEP IT MOVING. I really appreciate that.

  42. I just left the HEB pharmacy on FM 1960 in Atascocita in Humble, Texas 77338. The lady working in the pharmacy named Regina was rude and upset for some reason maybe because I gave her the wrong name while picking up a script for my son. She had originally told me to come back in 30 to 45 minutes which I did after shopping at another store. We came back and it still was not ready after 45 minutes she said you will need to wait. Then she told me our cost would be $123 do you have insurance? I said we will still need to pick it up. So she went to a lunch break and another lady helped us and she was very nice and understanding. She said it will be a minute and the cost was $43 for mine and my son’s so Regina cost was much higher. Not sure why. I’m sorry if shes having a bad day we all have one time to time.

  43. It has been my go to store since moving to Fort Bend county. The store seemd crowded, but someone is always there to answer questions.


  44. it had been 2 yrs since id been inside an HEB store . am glad theirs been changing for the better the store was clean there were several cashiers on the registers. everything as to my satisfaction. way to go HEB. keep up the good work.

  45. I really enjoyed reading about the history of H.E.B. It is really nice to have a grocery store that has just about everything that your looking for as far as groceries and miscellaneous things. I have enjoyed shopping there for many years and will continue to shop there where I always am treated with dignity and respect and if I need help someone is always available.

  46. We shop HEB at the Leander Plus store at twice a week were we usually spend eighty dollars are more. The store has such friendly help staff and will show you were to find things if you are unable to locate what you are looking for. We usually find what we need and even things we don’t need like in the bakery section which is very tempting. The store is always clean and things are in a proper location. The cashiers are really friendly and we really enjoy coming back to this store time after time. Barbara S. Is such a friendly personable person and really enjoy shopping at this store. We love HEB and plan on spending all our time look at all the new things this store has to offer.

  47. I shop at HEB in Conroe on higher105. I spend $100s there monthly. The last time I shopped there the cashier didn’t welcome me / speak to me nor thank me for my buissness its not a big thing but when I spend my money I expect to be acnolaged

  48. I am so glad that HEB is finally in Lubbock, Texas! We were needing this store here. HEB store personnel treat us like family. They are very helpful, professional, courteous, and go all out to make sure we leave happy! This will be my store from now on. I tell all my friends about all the savings and the nice people that work there. I get feedback from them, thanking me for referring them there. Thank you, HEB!!

  49. Dear HEB can you explain why you don’t open up the food promotion sites and let them hand out food and wine samples! You allow people to get their own donuts! People go to restaurants everyday where someone else cooks the food and someone else brings it to the table! It’s to same concept with the food and wine promotion people! Just my opinion!!!

  50. My shopping experience was exactly what I was expecting. All the items I on my list were easy to find. I was greeted by at least two HEB employees beside the cashier and checkout was quick and easy. My items were bagged professionally by another friendly employee and I was able to easily exit the parking lot.

  51. using the bulverde store is a good experience, all the shelves are well stocked and items are easy to find,
    almost a daily user of HEB, a great selection veggies and fruits.

  52. We always enjoy shopping at HEB as a family. Very clean enviroment and friendly employees.
    Always find what we are looking for and more.

    Thanks HEB for coming to Lubbock.

  53. I will no longer be going to HEB because it is not requiring people to ware masks while in the store. CDC and other scientist tell us to do so. The governor needs to get the virus to see how it affects the 500,000 people that have died

  54. Like the freshness of vegetables and fruits, Milk and eggs. The meat section of my HEB is a little too small and you can only find some things at the bigger HEB in Waco or Belton.

  55. The young lady at the self service kisko was very helpful when I was having issues scanning a product item. Great service as always 306/HEB☺

  56. I have went to the new Heb since it opened and will not go any where else the people are friendly and help full always willing to show you where things are at The cashers and the baggers are willing to push your cart to your car Thank you very much