TalkToAce Survey – – Ace Hardware


Ace Hardware is an American hardware retail chain that has more than 100 years of history in delivering quality products like hardware, grills, and lawn, garden, and home improvement tools. There are more than 5,000 stores across the world in the Ace Hardware chain. 

The core feature that differentiates Ace Hardware from other hardware stores is its focus on customer satisfaction. The company has gone a long way toward meeting customer demands and delighting them with its products and services. 

TalkToAce Survey

TalkToAce is a major survey that is geared towards getting customer feedback regarding the chain’s products and services. Using this survey, Ace Hardware aims to listen to you firsthand and create delightful shopping experiences for you based on the survey’s findings. You can find the survey at

The good news is that Ace Hardware is giving you an opportunity to get compensated for participating in the Ace survey because your feedback is precious to the company. By completing the TalkToAce customer satisfaction survey, you get a chance to win a $50 gift card. 

Why TalkToAce Customer Satisfaction Survey

As consumers, we all want the brands we use to hear us. This holds true for Ace Hardware’s customers as well. As a customer, you want to share your shopping experience with the company. You have things to tell. And you may have complaints or suggestions. provides you the opportunity to get heard. 

The Ace survey comprises of different open and closed-ended questions. You would also be asked for comments and suggestions. It is also an opportunity to present your complaints through the survey. The company will then use the findings to improve its services and products so that the next time you visit the store, you will be happy to see improvements in place. 

Ace Hardware takes the survey very seriously. Everything in the survey is accessed and analyzed by the top executives to identify areas that require improvement. Customer perception can make or break a business, which is why Ace will go to any length to make sure you have a better shopping experience. 

As a customer of Ace Hardware, it is your best chance to speak up about your shopping experience at the hardware store. In return, you get the opportunity to win a $50 gift card.

How to WIN a Gift Card in TalkToAce Customer Survey – Survey

Survey Requirements

  • Make sure to submit your entry for the Talk To Ace survey before the due date. 
  • You need to have access to a computer, tablet, or smartphone with a reliable internet connection to complete the survey.
  • You can participate in the Ace survey only if you have shopped at Ace Hardware. You would be asked to enter information like the store number and time of shopping from your recent sales receipt.
  • The TalkToAce survey is available in the English language, which means you must have at least a basic understanding of the English language to answer the questions.
  • Make sure cookies and javascript are enabled on your web browser. Go to the privacy settings to enable these functions.
  • Answer the questions honestly and correctly. You can share your opinion, suggestions, and complaints where asked.
  • You will be required to type in your personal details like name, address, email address, phone number, etc. to qualify for the sweepstakes to win a $50 gift card.

Survey Restrictions

  • You cannot participate in the Ace survey if you are not a legal resident of the USA or District of Columbia. 
  • People aged below 18 years are ineligible for the Talk To Ace survey. 
  • The customer satisfaction survey will stand null and void where the law prohibits it.
  • You cannot take the survey if you are residing outside of the US.
  • Ace Hardware’s employees, immediate family members of the employees, directors, office bearers, agencies, and other closely linked stakeholders are not allowed to take part in the TalkToAce survey. 
  • You cannot participate in the survey through multiple entries or email addresses. 
  • If you win the $50 gift card in the lucky draw, you cannot transfer, sell, or exchange it.

Survey Participation Instructions

  • Step 1: To start the survey, go to
  • Step 2: You will see a welcome page where you would be thanked to participate in the Ace survey.
  • Step 3: Enter the required information like the date and time of your visit to the store and the amount spent from your recent Ace Hardware sales receipt into the website. You would also be asked to enter the Journal Number and Store Number. You can find these on your receipt. 
  • Step 4: Next, click on the “Start” button. Be sure to double-check the entered information before starting the survey.
  • Step 5: If you don’t have a sales receipt, you can click on the “Don’t have a receipt” Click here link and follow the guidelines on the website to enter the lucky draw.
  • Step 6: During the survey, you would see questions regarding your shopping experience at the store, your satisfaction level, and any opinion, suggestion, or complaint you may have. Make sure to follow all the rules and answer all the questions honestly. Keep in mind that there is no right or wrong answer. You have to share your genuine experience at the store so that you can have a better experience next time you shop at Ace Hardware.
  • Step 7: At the end of the TalkToAce survey, you’ll have to enter your personal information, such as email address, name, phone number, and mailing address, etc. to participate in the sweepstakes. 
  • Step 8: Read the information you entered carefully and then click on the “Submit” button.

About Ace Hardware

Ace Hardware is one of the largest hardware stores in the US, with more than 5,000 stores across the world. It deals in garden and outdoor supplies, paint, electrical appliances, and hardware products. It is on a mission to make high-quality products accessible to customers at reasonable prices. The company also provides repair, maintenance, and fixing services. 

The company’s vision is: To be the best, most helpful hardware stores on the planet.

The company’s mission is: To be the retailer of choice to work, shop, and invest.


TalkToAce provides you an opportunity to stand up and speak about your shopping experience at the retail chain, thanks to the company’s commitment to customer satisfaction. It also allows the company to improve its products and services based on your feedback. The best thing about the survey is that you get a chance to participate in a lucky draw to win a $50 gift card. Want to take the survey? Head over to

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156 thoughts on “TalkToAce Survey – – Ace Hardware”

  1. I was very pleased with Steve. He deserves a 10. Ace HardWare on Sabina Grande in Rio Rancho NM

  2. Greatly appreciated the manner in which our cashier Catrina extended herself in applying our purchases to our ACE REWARDS NUMBER so we could receive credit which previous cashiers have been unable to do.

  3. I had the fortune of dealing with
    Ms Gina Pearsall in the Island Park store. Very bright accommodating polite and rolls up her sleeves to get the answer. She was most helpful. Any questions Plse feel free to call me 516-425-3478

  4. Visited the Ace Hardware in Omaha, NE. Immediately, I was greeted by Tony. He asked if I needed assistance and he walked me to the section where I needed some picture hanging items. After showing me the items, he asked if I needed anything else. I informed him I needed some keys made. He said he could assist with making the keys. He made the keys for me and I went and purchased the items from the cashier. What a great experience I had at ACE Hardware. Thanks again Tony!

  5. Visited the sunshine ace Kings highway port Charlotte florida. I can not say enough about Robin, in store number 16954. She is the absolute best and not only did she help me. She also saved me money. I feel that ace is lucky to have her. Linda Haberl

  6. One of the reasons I love Ace Hardware is their commitment to customer service. I was traveling in California and purchased a craft item I needed to ship home. I went to Ace Hardware to buy a box. The manager, Ghent K. helped me look. They didn’t have a box on the shelves to fit. He went to his office and gave me a used box that would work. Just such a kind, helpful person. I tried to pay him. Instead he said I could leave a comment on this site! What a gem!!
    (Store 16560) he made my day.

  7. I (*42772) went to my local Ace Hardware #10874 on 2/25/22 and purchased some more Bird Seed and another furnace pipe for our tree limb to help keep the squirrels from getting into out bird feeders! I exchanged greetings with Ms. Dawn as I was heading to cash out with Mr. Jesse today! I always receive excellent customer service! Thank you, Ace Hardware #10874 Team!

  8. I enjoy shipping in the Yankton Sd Ace Hardware Store. Dessi & Larry I want to thank as I lost my Mother in Jan. Both were sorry about my loss. Always ask I need help when I come in the store. If I need help they will get someone to the area. I also like the Ace Rewards.

  9. Your Chico Ca store [#17409] salesman ” Tony ” was very helpful and solved my problem. Overall satisfaction “5” Star. And no I’m not taking this ridiculous survey. Just send me the fifty bucks. Thanks, Doug

  10. Mike and Steve from Store #14433 just delivered my new Weber Grill and did an outstanding job with setup and explanation. Both are a High 5 in my book! Thanks guys

  11. I just finished the detailed customer survey, actually two, as I don’t think I found the right one for this current promotion on the first time. I just tried to change my choice to request a $50 certificate from yes to no, because didn’t want to get more promotions or mailings. Unfortunately that action seemed to cancel me out completely, and probably lost all my responses. I just do not have time or motivation to do it all for a 3rd time,
    For the record, I am completely satisfied with the Lake Forest Park Ace Hardware, store 17907, I have all 5’s, as they deserve it, and hope the other customer responses reflect that as well.
    Our local shopping center has had a prior hardware store, Coast to Coast, but it failed in spite of doing a pretty good job of stocking good items, and OK prices, but didn’t make it. When Ace came to our mall after a long dry spell for hardware, I was determined to shop there for everything I needed that they carried, so they’d survive. I doubt that my purchases alone have kept them afloat. My wife thinks they probably did. The Lake Forest Park Ace Hardware has been doing a good job serving our needs here, the staff is friendly, know what they know, and easily find help if they don’t. I look forward to Ace continuing successfully here. I miss the small but excellent selection at the liquor store, but I’m sure I’ll survive somehow without it.

  12. I am a female and I can’t praise your employees enough for how quickly they are to help me and answer my questions. I love Ace Hardware so much, my daughter gave me a $50.00 gift certificate on Mother’s Day to Ace. Thank you for always being the most friendly and helpful store. Keep up the Great work.

  13. Hi my name is Frank. I had a good time today talking to Dave at my local Ace Hardware he helped me out with everything that I needed I was looking for a specific item for my Fossett screen super helpful knew where everything was in the store. Having good employees is key thank Ace hardware and have a super great day Dave thank you very much.

  14. host #:980184 I was helped to find the right size candle bulbs. I also bought a sale item. I had a $5.00 Ace birthday card. the cashier ex-
    plained buying another bulb I could use my gift card. Ace helpers are always available and helpful. I am a widow and get many helpful in-
    formation explainations. Columbiana is Reader’s Digest the nicest
    place in America. Ace Hardware employees exemplify that. Always a good experience.

  15. I don’t normally go way out of my way to make a comment about a store, but I was highly motivated after my brief interaction at store #10858 in Cottonwood AZ. I’m traveling from out east to do some work on a property we own and needed to borrow a friend’s chainsaw I was not overly familiar with. Ivan, a store manager was able to help me immediately with a problem I had with the saw – he was pleasant, professional, and extremely welcoming. I really appreciated his customer service and that’s why I’m writing!

  16. Ace Hardware Grayslake, IL January 20, 2022 9:13 a.m.

    Wonderful and professional Service by Associate at Customer Service Counter

    Check out was smooth and pleasant. Mary was really nice.

  17. Store #14081
    I keep coming back because the clerks are so helpful, courteous, and knowledgeable. The store is well stocked. Clerk offered to carry my packages to my car.

  18. Your store is now easy to transverse and shop, the flow of product is “like a grocery store Hammer here along with the Nails.” The staff is very helpful and knowledgeable, willing to help and assist…You get the picture. I will tell others and return myself. I think my helper name was ” Cindy “. They are all good.

  19. walked into store ask for what i needed and was taken to location given the product by a friendly clerk this is a great store always very helpful for any product needed and given a discount because we are members that shop there quite often ,handy location and easy to get to.

  20. purchased my second Weber grill at Ace on clark road
    Jeff Schaefer was very helpful on line and directed me to them.
    Missed the mgr wes as he was at lunch but Jonathan Jarvis took great care of me and set me up.
    Will get assembled and delivered on dec 14 . Great service and will be back there for sure.

  21. Paint Manager Joe Gaffney was a pleasure to deal with today. Knowledgeable and friendly.
    Island Park NY store.

  22. HELLO, This is for Ace #00344,

  23. Trevor, in the Topeka store #93 helped me with getting some paint. He was so pleasant and so helpful. It was a very pleasant experience. Thanks Trevor. I give Trevor a 5!

  24. Morgan, at store 15879,West Linn, once again to the rescue, figured out how to repair a siderein that my horse broke. She also, efficiently, did the work in minutes!
    She saved me time and money, and now I don’t have to go to a Saddlery shop.
    She really is amazing, very sharp, and has helped me many times through the years.







  26. It’s nice that our store has Hallmark inside since our Hallmark store in the mall closed. The people are always friendly.

  27. We have two stores south of Albuquerque New Mexico that we regularly frequent. My wife and I were running errands in Albuquerque yesterday and stopped at the 14867 store on San Mateo. When paying I showed my veteran / VA hospital card for a discount that we receive down here. The cashier Drew just said we only do that on Tuesdays. Not sorry Sir but we only honor it on Tuesdays but thank you for your service. Told the young man that they honor it everyday down south of town to no response from him. Maybe we should only defend our country on Tuesdays. You call yourselves a AMERICAN company. We will drive five miles further to Lowe’s for a everyday ” Thankyou for you service to our country” discount.

  28. We visited the Ace Hardware store on Hwy. 17 in Pawleys Island, SC, to purchase a grill. We needed a natural gas hookup and neither of the big box hardware stores could accommodate us. The salespeople at Ace, Philip and Giles, were so helpful, professional and kind. They showed us the grills in stock and the ones available on the Ace website. We were able to purchase what we wanted and needed. We are happy and Ace is our new go-to hardware store.

    Thank you.

  29. Joe at the paint section of Ace Hardware in Island Park, NY was busy when I got there but immediately dropped what he was doing to help me. I needed exterior trim paint. He was knowledgeable, professional and friendly, helped me with some paint colors. He was eager to help out and I will certainly go back there for paints and supplies. Great customer service!

  30. This afternoon, I went to Westlake Ace Hardware to find a bolt to fix my office chair. After an unfruitful search on my part, I saw a red vest out of the corner of my eye. Nita came right over and offered to help even though she hadn’t even signed in yet. That is “over the top” customer service. Thank you, Nita; and thank you, Westlake Ace Hardware in McKinney, TX.

  31. I HATE that trying to give feedback results in blatant, obnoxious and irrelevant commercial offerings. I find this to be offensive and disrespectful to consumers.

  32. I’m writing about Sunshine Ace Hardware Marco Island, FL. I’d really like to commend the entire staff there. I have a business to business account there and today the delivery driver went above and beyond. Last week he delivered a pallet of mulch and today he came by with the rest of my order that was on back order and when he saw the empty pallet, he offered to take it away for me. Once again I am just really impressed with how friendly, knowledgeable and helpful the staff is there. Thank you!

  33. Westlake Ace.Hardware in Midland, Texas
    The minute each person walks in this store a young man name Sean K. says Welcome to Ace Hardware. I always go to him to check me out, he is such a nice polite young person, a real pleasure. His parents did a great job raising in and Ace Hardware is lucky to have him. I have been going to this store since it first open and there have been few people say welcome. To go to Westlake on this young man’s day off is a disappoint. He makes everyone feel good. I was going to do this on the Survey, but decided against it because I want this young man to get the attention, not from something simple.

  34. Went to Ace with a list of odds and ends I needed….ace had everything. A helpful clerk pointed me to night light bulbs and the cashier scanned all my coupons and was very polite. I go to ace with all my hardware needs….

  35. store 16954: waited on by toni, ..was extremely helpful in finding what i needed !!. have been going to this store for the last 16 years and seldom have i not found what i needed ……best ace hardware around !!! they seem to know me, and i know them… love becky v. , amy, toni and all the rest.

  36. We went to Ace in Holly Hill SC. Cashier who I have encountered before has zero customer service ability. No greeting and I had to reach under the plexiglass opening to grab my bag. I said “I got it”. Think she was too dense to understand. I will travel a longer distance to get better service. There is no excuse.

  37. I tried to buy 1 item today. your sales clerk did not use the 5.00 off ,when i asked about it she said she had.
    if the item 44.99 and you 5.00 off how can it with 4.37 tax be 49.36 total sale. I paid with debit card your store manager said i can not get my money back fore at least 48 hours. This is I’am 76 years of age this is the worst i have been treated and i will never enter any of your stores again. I think you need too train your people in math. I have been a customer for a lot of years, but nothing that anyone at ace can say will ever get me into any of your stores again after the way I was treaded. and please remove me from rewards an mail you send

  38. I was looking for a particular herbicide, a young store employee led me to proper counter and then checked all the products on the self looking for the particular chemical. He apologized that he couldn’t fill my order. I went on to a another section after thanking him. While I was waiting at the check out he approached to inform me that he had checked on line and determined that Ace did not carry that .

    I never go into the store that every employee I encounter, if they are not with another customer, asks if they may assist me. A wonderful example of customer service.

  39. Have always had very good service at Ace Hardware in Center Valley. Have been coming to the store for many years. Almost always have what I need.

  40. Dave B was extremely helpful – everyone in the store had a good attitude and was helpful.
    This was at the Sunshine Ace Hardware on Collier Road in Naples, FL

  41. Staff at the Petersburg, va location are always friendly and helpful and they think about things I either forgot or would not have thought of.

  42. Which would you rather pay _ 57 cents or $250? Thanks to the helpful crew at Westlake Store #92 in Blue Springs, MO. we paid 57 cents. Brian, the district manager encouraged my wife and myself to trust that the store could help. Amazingly and above all expectations. Andy, found the part we needed at repaired the key fob for our car. A new fob would have cost $250. Thank you Andy and Brian

  43. Love our local ace hardware store received such wonderful help from jaime our sales associate he helped us with all our paint and paint supplies we needed for our home gym, very satisfying with his wonderful knowledgeable and friendly customers service we will definitely be back
    Store #17201

  44. Nearly everyone at this store is extremely helpful and seems glad to have me there. If they can’t find exactly what I have in mind, they think and make suggestions for alternatives.

  45. Impossible to take the survey. Kept telling me the survey was no longer valid. I tried to take it the same day I made my purchase.

      1. I had the same problem, and clicked on Jessie Mitchell’s link. The correct form appeared, but I could not complete it, because what the heck is the “journal number”?

  46. I shopped at store#15856 on 09/03/21. What a refreshing experience! There three or four staff members who were all amazing. I’ve never experienced such quality customer service. I felt so relaxed and comfortable shopping at Ace Hardware. The product selection was also incredible. You have things I have not been able to find since I was a child in the early 80’s. Your prices are fair and again the service is amazing !!!! Your whole staff was friendly, efficient and professional. You’re doing everything right !! You have a lifelong customer now !
    Thank you for being open and well stocked when I needed assistance!

    Thank you for training and hiring good humans !!
    Carrie Gentile

  47. bought a milwaukee drill set for 199.00 it did not charge batteries, took back to store and got a dewalt set for 169.00. Gary did excellent job taking care of me and the problem. went over and beyond to treat me right. I am very happy with this type of service. thank you, Larry Bowman

  48. I went to Rommel’s Ace Ocean City, Maryland at 6807 Coastal Highway, O.C. Md. I believe the store number, according to the receipt is 7164. I was in O.C. from the 22nd of August until the 29th. Everyone was quite lovely and helpful, yet Beth stood out the most as being so cheerful, happy and thoughtful. She was the sweetest person I met on my vacation during that entire week! Employees like her are rare indeed! I did not want to take the survey due to the information/personal, that was required. I am on too many ‘lists’ already!!! Beth will be remembered by me, and maybe somebody in ‘corporate’ can reach out and ‘remember’ Beth!!!! Robert

  49. Being a single woman, I try to be my own fixer-upper. My outside faucet was continually dripping and I needed a washer for the inside stem. I brought the stem in and Dustin helped me find a washer. Randy was nearby, and since he was a bit older I asked his opinion. After installing the washer, it still leaked so I went back to the store. Randy said the stem was bent {my fault, I tightened the faucet too tight}. Randy and Dustin were so patient and explained everything to me about what I needed to do next.
    Don’t loose these two, they are gems!!!
    Glenda Webb

  50. Much appreciate the time and expertise that Jessica provided
    Farmington Hills store Orchard lake road and 13 mile
    She took extra time to research paint issue (Rustoleum)

  51. I checked the price online for a hummingbird feeder on my local store’s website. It was listed as $10.99 same as Lowe’s.
    When I got to the store the price below the feeder said $9.99. I thought perhaps they were on sale.
    When I got home and checked my receipt I found I was charged $13.99 each. When I called the store the young lady I was talking to told me the online price is ALWAYS different than the store price.
    I tried to complete the online survey but as soon as I marked that I was unlikely to recommend the store the survey would not allow me to continue, “survey has been closed”.
    That’s one way to make sure your ratings are high. Just block anyone that has an issue.

  52. Unable to complete survey. Keep getting switched to another web site. I shop Ace hardware of Lake Gaston.
    Great Store. EVERYONE working in this store is helpful.

  53. I went online to buy a specific roofing nail that I use for making rustic crafts. I thought I ordered one 5 # box. When the purchase arrived I discovered that I had inadvertently ordered a “flat” or 6 boxes of 5# nails. Not wanting to pay shipping for the return I went to my local Ace store. The manager looked up the item in the stores inventory and said the store did carry the nails. He offered to refund my purchase price (minus one box that I kept) and sell the nails in the store. I am very grateful to the manager and his assistant Kari for making my mistake turn out positive. This store always bends over backwards to extend exceptional customer service. They have a customer in me for life!

  54. I have always loved going to Garrett Hardware store, The people who work there are very helpful and kind. They always have what I’m looking for, gifts, light bulbs ,plants etc etc!
    Thank you Ace Hardware!!!

  55. Aloha:
    Ace Hardware Kona has longer store hours and more personable service than Big Boxes. Ace Hardware has those hard to find hardware & products that I need to finish the home projects. Thank You Ace Hardware.

  56. I was fortunate enough to be assisted by Courtney at Store 17918 for an online order. It was 6:45 pm and my order was still not ready. Even though she was mixing paint, answering questions for other customers, she took the time to make sure my order was pulled. She is an asset to Ace Hardware and is truly the caliber of associate a customer hopes for. Ace “is the place” and I am a confirmed customer thanks to Courtney!!

  57. My name is Jean and I was in Lawrence Kansas helping my daughter and her family move when I had to run to get to replacement legs for their sofa. I had been in that Ace store before and every time Monte, one of the managers helped me.That man has always went beyond what most people who work in stores do. Monte fixed me up with what I needed and I was thrilled that he explained what parts were needed and then he took my sofa legs and fixed them so all I had to do was to take them home and put them on the sofa.I didn’t fill out your survey within 72 hours but I just wanted to tell how you have a great employee in Monte.

  58. Store #15238 Smithtown,
    I have to tell you that I felt like I was bothering the clerk by asking for copies of keys. Wow imagine that, she actually had to push a couple of buttons and follow some instructions on a screen.
    Maybe it should be self serve.
    Next time I will go to the locksmith down the road, at least they are happy to make keys there.

  59. I went to Ace store 11011 yesterday looking for advice on two things. I got great advice from both people. John in particular worked with me and we talked out what I needed to fix my weather stripping on my door. I went home made all the measurements, came back and got the right product for the job. They are always so helpful.

  60. my most recent trip to ace was as always fast and friendly. prodect was in stock and staff wonderful

  61. We visited Ace Hardware (18407) on Mack in Detroit, Mi on Monday June 21, 2021 to purchase a Ego Zero turn Lawnmower for $4,999.99. We have been looking a this lawnmower for sometime even though online it states all the stores carry it but do not when we call. This location had it on the floor to view. My husband really like this lawnmower and we purchased it that day. Then the problem starts as to how to get it in our truck since it weighs 500lbs. I must say these employees, were able to somehow lift it onto our truck with my husbands help also. These employees were wonderful and I wish I had gotten their names but one of the women was assistant manager I think Wendy maybe, two young men and three young women total. We will continue to visit this store because of the wonderful service we received and I think people should know how great they are there. Thank you for all you did that day. You are greatly appreciated!!

  62. I shooed at the Lincoln Park store on 6/19/21 and was helped by Nicolas Ruggiero. Nicolas helped me out hunk through my project but gave different suggestions on how to accomplish my project. For his reassurance he also ran what he wasn’t sure on by the manager. It’s refreshing to see, in this time of no service, an employee put themselves out for a customer. Thanks Nicolas.

  63. Store #09663 employee Carson was very helpful and helped me find what I needed and the price for it and was very kind.. I was very pleased with my experience there

  64. I dropped off 4 pruning shears for sharpening at Ace Hardware in Antioch on June 6th. Tommie was most helpful in setting up the work order explaining the shears would be sent out and later returned on Wednesday, June 16th. The evening of June 16th I received a call from Tommie stating the shears were in and could be picked up. This worked out perfectly for me as I had a handyman scheduled to do tree and Bush trimming at my home the next morning. Thanks Tommie for your great follow up.

  65. Was at store #18616 was looking for an item and a store employee assisted me and helped find the items that your store had. One of the items you did not carry, but was able to get something similar that would work. It seems like someone is always around to help me. Great customer service.

  66. I visited Store #18416 this afternoon, and was so pleased that clerk Hillary was able to locate an electrical plug for a table lamp that had developed a “short.” due to a broken wire. She made the extra effort to find the plug in a matching color (brown), and explained how simple it was to install. I love going to this store for all of my home and garden needs because every employee is knowledgeable about everything, from correct wall register for a bathroom remodel, to lawn patching seed kits to repair bare spots in the backyard. Checkout is efficient and friendly. The location is convenient and store is well-stocked with anything and everything I need (except groceries) to maintain my home and yard. This is a “home folks hardware,” where you are a stranger only once.

  67. I experienced excellent service at the Mountain View store. I purchased a Stihl ms171 chainsaw and fs40 weed trimmer. The lawn care professional “Phillip” went over both items and starting procedures and whatnot.
    He made it easy for me to feel confident in my purchase.
    It was excellent service.

  68. I went to store #031364 on Sunday and was looking for replacement burners for my Weber Grill after not finding them I asked one of your associates for help, Her name was Alice .I just wnted to let you know how helpful she was going out of her way to locate them for me at another store and even checking the that store to make sure they were their before i went their. Everone should be as helpful as her.

    Matteo Guiliano

  69. We frequent the Island Park NY store. Went to store 2-3 o’clock today asked Deck Over paint that we purchased at Home Depot a few years ago. Your employee, young lady, looked up on computer and told us where to find remover in store. While we were checking the different brands, SHE FOUND US with the best suggestion for the job. She was friendly and helped us after we left her desk. Very sorry I did not get her name.

    Will be back to purchase the paint for the deck.

  70. Every time I have gone into Ace in St Albans, VT I am met with curtesy , politeness, and help the minute I walk in the door. They also show my service dog , after they ask permission, attention and affection too!
    I have stopped shopping at other hardware stores and shop only at Ace. So all I can say is you are doing a great job!

  71. The Ace I go to is my “neighborhood” hardware store. Everyone is most helpful, suggestive and friendly. That is why I keep going back.

  72. Look all I’m trying to do is enter a stupid contest to win 50.o0$. Can’t find the site. Have the Russian guys hacked you or what ?
    Tried 4 different times. I think I joined your rewards thing but I can’t tell about that either.
    I think you guys should fire your junior high school web managers.
    Thanks in advance n

  73. Went to Rocky’s Ace looking for replacement car key. 2012 Toyota Camry. Quote $160.After an hour I was told the one blank on hand was damaged in key machine. They offered to order another. Instead I went to another store, a locksmith. He offered three options. For $4. I could get a metal key that would only open the door. For $80. I could get a key that also started a nd ran the engine, but no remote buttons. I got both and was out of there in 20 minutes. Before retirement I was a manufacturer. Ace was my best customer. So I have a fond spot in my heart for Ace. I hope my experience will lead to a better store.

  74. Stopped in Saturday at the Romel Ace in Dover De looking for pellet stove wood chips, asked the lady at the counter do you have any she had tp check with Kathy the manager, Kathy came out to see me and said she had to check out front, she said they all out of wood chips. As i was leaving i saw a half of skid out front went back in the store said theres a half skid out front ??? She called Kathy again to the front she hmm you found some ok. Really poor customer service and really didn’t care if i purchased them or not. employees should know what products they have on hand clearly she had no idea what was in stock. Wont go back there ever again.

  75. Like your business model where your store has someone to ask you if you need help. Lowe’s is just awful, the workers treat you like you are an inconvenience to them. Home Depot is only slightly better.

  76. Store 10686. Staff is ready to help after smiley greeting at arrival. The BBQ section is big & full of goodies. Always can find what I need at this small but well stocked neighborhood gem. I like that there is always staff to switch out my propane tanks for me.

  77. Very helpful clerk at store number 17409. Returned my water timer.
    Tiffany helped me lift heavy soil into my car.. Great job!

  78. I ordered a grill from the store in Grove City, Pa. The first one was discontinued. so the staff ordered another and it was backordered or OOS. so I went into the store and picked one out and it was backordered again. so I went back to the store to pick out another that at least had an in stock dare. It finally came in , was assembled and they called me to pick it up last Saturday. this was a long frustrating process but your staff, Fred. Lisa. and Paul were kind, informative and very helpful.

  79. 5 Stars for Newton Falls Ace. I got there just when they turned out the lights and I was aloud to enter to make my purchase. Great store with great people.

  80. I go to store #11481 they haved me a lot Beth is a good employee. I started go in about eight yaers and I had a brain Anerysm they have helped me a lot. Thank you Catherine Shive

  81. well, its funny that i can not find the start of the survey. But the staff was nice but surveillance Was creepy to me. You can tell when they are there because they go to the other side of the aisle im in and dont get nothing but carry a product with them like they are customers. But i am glad they watch the store so well. I just dont like being watched when im not a shoplifter, im a shopper. Everyone had a mask and were polite.

  82. store#68 westlake hardware EDDIE was freindly patient and helpful. I made several trips to the store in a three day period getting paint and painting supplies. always asking can i help you with anything else. seemed genuine.

  83. Have 4 ace hardwares within 5 miles of my Home. My choice is Great Lakes Ace Hardware at 9 and Mack In Saint Clair Shores, Michigan. To say the service is amazing is to understate how helpful the sales associates and managers are. I also have 2 major home improvement chain stores within 2 miles of my home but you can’t exchange quality service like this for their sale prices. The managers, Dan and Tom, must take extra care in the training of the employees at this location, as each and every sales associate treats the customers with the utmost respect. And their knowledge of product is fantastic. If your in a bind with a project, just bring what you can to this store and it will be solved before you leave. I love this ace.

  84. Web site will not accept my information…I wasted my time. At this store #16717 Employees were rude, while I was there 4 customers had to ask an employee to come to the front and check them out because he kept going back to the paint desk to text on his phone with another employee. I ask if someone would check a price and a pizza was delivered at that time to the store. I will NEVER visit this store again!

  85. What incredible service…Bill and another Bill and Mike I think…so many helpful people 8 didn’t get all their names! Not only did they help me with what I needed but they gave me suggestions and personal helpful hints on how to tie my tomato plants without hurting the stems, how to drill holes in my buckets to release access water, and what primer to use before painting! Who knew! The check out reps reminded me to use my coupons and told me about upcoming sales and the manager personally delivered a pallet on mulch since I had no way to get it back home! I was greeted the moment I stepped in the door and was loaded up and given an invite to come back for any other and all questions! I love the way everyone communicates in all departments like a real team…everyone was so friendly and helpful which was refreshing when it took me 30 min at the competitors to have someone even bother making eye contact! I know Ace might be a smaller store but they make up for it with quality! Oh I forgot to mention that they even un- stuck my drill and fixed my weed wackier which I was just going to dump and replace because 8 couldn’t figure it out! I’ll never shop anywhere else and I am thankful for our community Ace Hardware family!
    Thank you!

  86. The Concord New Hampshire Ace Hardware ( Rocky’s ) Store has the Greatest Staff.
    always helpful and treat you , the customer like Family. ( 10240 )

    I always go out of my way, to find all my needed items at that store.

  87. This Ace Hardware store was neat, organized and especially good customer service from Dan, who helped me find just what I needed.

  88. When I went to Rocky’s Hardware, store #14296 I bought a recyclable bin cart large. When I took it home I thought some pieces were missing. So I took it back to the store. He put together a new one for me with a lot of kindness and patience. When I got home I saw that I had missed one of the parts, so I went back to the store and gave it to him and told him I was so sorry I had missed it. He just smiled and told me not to worry about it (I don’t remember his exact words.). This experience was so great. I cannot tell you how much I appreciated him. I am so grateful. Yes my cart has my recyclable bin sitting in it.

  89. Apparently your company does not want customers to complete a survey and possibly win $50.
    I shopped at Ace #11155 in Cheshire, CT and wanted to give a commendable comment, however, I am unable to enter any survey that is for Ace or at least appears to be.
    Extremely confusing & taking too long to do if I would ever find
    However, I will shop at the Cheshire store again even if the parent company makes things confusing.

  90. Your store is a very important part of the community. I shop there all the time. Employees are very helpful and friendly. I am always happy to be there for my needs!

  91. VEry helpful with delivering things out to the car so I don’t have to go into the store. With the virus I am trying not to go into public places, following the Minnesota guidelines.

  92. shopping ace hardware in fallon nevada is always a fast,easy experience.they are very polite and have the knowledge to help find what you need.

  93. I shop at ACE Hardware in Hollister CA and have generally found the employees to be helpful and courteous. I’ve never had a problem returning an item with a receipt for replacement or exchange. The store has always been clean and aisles are kept clear. NO issues using Coupons – but – I read the ‘use by’ and ‘restrictions’ first.
    After shopping at Lowe’s and Home Depot in Gilroy, CA… ACE outshines them both in all respects!

  94. I shop for property maintenance needs at many stores including Lowe’s, Home Depot and Ace Hardware. I’ve found that ACE has the most employee coverage on the floor and registers. If I get a new employee who doesn’t know a product location, they’ll find a more experienced employee or manager quickly to help.
    At Lowes and Home Depot there’s seldom anyone on the floor – I have to ring a bell and hope someone responds – which can take several minutes… frustrating! I find the service at ACE to be far better – and have always found the employees to be ‘helpful’.

  95. third time i try to buy bird suet on sale for 69 cents,every time i try to buy it they are out of it, will not give you a rain check i will never go back to this store rocky,s in smithfield RI. WILLGO TO TRACTOR SUPPLY MUCH BETTER.

  96. couldn’t get threw to contest entry site [just like HomeDepot survey sitr
    some crooked third party scam site getting in way ?
    Can’t figure this out but……….??????

  97. We’re done shopping at ACE… TERRIBLE person at the register (BryceJ it says at the top of our receipt)…didn’t see a nametag on him. Husband called & asked about a product…first he said yes they had it then said i better get someone to check first… Came back to the phone said the person looked and yes they had it.. Husband made the trip to Ace & NO THEY DIDN”T HAVE IT & HADN’T STOCKED IT ALL YEAR!!! This is the THIRD time Ace has done this… We’re done with ACE…It’s went downhill and they lie to you when you call… If we ever call them again & make the trip to the store & it’s NOT there, I will call them out on it in front of everyone there!!! They don’t care about their customers like they used to!

  98. I have used several of the coupons that are mailed to me from Ace. I always shop at the Ace in Covington, Georgia and now that I use those coupons, now the coupons that come to me have the Ace store in McDonough, Georgia on the coupon. It states that the coupons are only good at the store named on the coupon which is 30 miles away in McDonough. That ain’t happening. Can someone fix that please.

  99. FYI——ace sent a 25% off coupon to us, but the item was on sale—–bonus s—$2 off. I asked if I could pay full price and use coupon——-NO. So I paid $24.99. Would have rather had 25%.

  100. I cannnot find where to enter the information I have gone to the web site you listed! I have tried for too long for nothing. the employees at Ace in Duncansville PA have always been polite and helpful. I was there to day

  101. Declining customer service with sarcastic answers to the location of products. Saw the same sarcasm to another customer. A cashier just threw my seven heavy items in a single bag and rolled her eyes when I asked to be double bagged. Wow!! Lots of training needed .

  102. I went to my local Ace and would not warranty a part for my sink because they said I damaged it. You can see that the new part was made better than the one I bought earlier. The difference in the two valves shows that the quality is not there so why warranty it.

  103. Your survey does not accept my information like amount paid so I wasted my time again trying to do this again