TalkToAce Survey – – Ace Hardware


Ace Hardware is an American hardware retail chain that has more than 100 years of history in delivering quality products like hardware, grills, and lawn, garden, and home improvement tools. There are more than 5,000 stores across the world in the Ace Hardware chain. 

The core feature that differentiates Ace Hardware from other hardware stores is its focus on customer satisfaction. The company has gone a long way toward meeting customer demands and delighting them with its products and services. 

TalkToAce Survey

TalkToAce is a major survey that is geared towards getting customer feedback regarding the chain’s products and services. Using this survey, Ace Hardware aims to listen to you firsthand and create delightful shopping experiences for you based on the survey’s findings. You can find the survey at

The good news is that Ace Hardware is giving you an opportunity to get compensated for participating in the Ace survey because your feedback is precious to the company. By completing the TalkToAce customer satisfaction survey, you get a chance to win a $50 gift card. 

Why TalkToAce Customer Satisfaction Survey

As consumers, we all want the brands we use to hear us. This holds true for Ace Hardware’s customers as well. As a customer, you want to share your shopping experience with the company. You have things to tell. And you may have complaints or suggestions. provides you the opportunity to get heard. 

The Ace survey comprises of different open and closed-ended questions. You would also be asked for comments and suggestions. It is also an opportunity to present your complaints through the survey. The company will then use the findings to improve its services and products so that the next time you visit the store, you will be happy to see improvements in place. 

Ace Hardware takes the survey very seriously. Everything in the survey is accessed and analyzed by the top executives to identify areas that require improvement. Customer perception can make or break a business, which is why Ace will go to any length to make sure you have a better shopping experience. 

As a customer of Ace Hardware, it is your best chance to speak up about your shopping experience at the hardware store. In return, you get the opportunity to win a $50 gift card.

How to WIN a Gift Card in TalkToAce Customer Survey – Survey

Survey Requirements

  • Make sure to submit your entry for the Talk To Ace survey before the due date. 
  • You need to have access to a computer, tablet, or smartphone with a reliable internet connection to complete the survey.
  • You can participate in the Ace survey only if you have shopped at Ace Hardware. You would be asked to enter information like the store number and time of shopping from your recent sales receipt.
  • The survey is available in the English language, which means you must have at least a basic understanding of the English language to answer the questions.
  • Make sure cookies and javascript are enabled on your web browser. Go to the privacy settings to enable these functions.
  • Answer the questions honestly and correctly. You can share your opinion, suggestions, and complaints where asked.
  • You will be required to type in your personal details like name, address, email address, phone number, etc. to qualify for the sweepstakes to win a $50 gift card.

Survey Restrictions

  • You cannot participate in the Ace survey if you are not a legal resident of the USA or District of Columbia. 
  • People aged below 18 years are ineligible for the Talk To Ace survey. 
  • The customer satisfaction survey will stand null and void where the law prohibits it.
  • You cannot take the survey if you are residing outside of the US.
  • Ace Hardware’s employees, immediate family members of the employees, directors, office bearers, agencies, and other closely linked stakeholders are not allowed to take part in the TalkToAce survey. 
  • You cannot participate in the survey through multiple entries or email addresses. 
  • If you win the $50 gift card in the lucky draw, you cannot transfer, sell, or exchange it.

Survey Participation Instructions

  • Step 1: To start the survey, go to
  • Step 2: You will see a welcome page where you would be thanked to participate in the Ace survey.
  • Step 3: Enter the required information like the date and time of your visit to the store and the amount spent from your recent Ace Hardware sales receipt into the website. You would also be asked to enter the Journal Number and Store Number. You can find these on your receipt. 
  • Step 4: Next, click on the “Start” button. Be sure to double-check the entered information before starting the survey.
  • Step 5: If you don’t have a sales receipt, you can click on the “Don’t have a receipt” Click here link and follow the guidelines on the website to enter the lucky draw.
  • Step 6: During the survey, you would see questions regarding your shopping experience at the store, your satisfaction level, and any opinion, suggestion, or complaint you may have. Make sure to follow all the rules and answer all the questions honestly. Keep in mind that there is no right or wrong answer. You have to share your genuine experience at the store so that you can have a better experience next time you shop at Ace Hardware.
  • Step 7: At the end of the TalkToAce survey, you’ll have to enter your personal information, such as email address, name, phone number, and mailing address, etc. to participate in the sweepstakes. 
  • Step 8: Read the information you entered carefully and then click on the “Submit” button.

About Ace Hardware

Ace Hardware is one of the largest hardware stores in the US, with more than 5,000 stores across the world. It deals in garden and outdoor supplies, paint, electrical appliances, and hardware products. It is on a mission to make high-quality products accessible to customers at reasonable prices. The company also provides repair, maintenance, and fixing services. 

The company’s vision is: To be the best, most helpful hardware stores on the planet.

The company’s mission is: To be the retailer of choice to work, shop, and invest.


TalkToAce provides you an opportunity to stand up and speak about your shopping experience at the retail chain, thanks to the company’s commitment to customer satisfaction. It also allows the company to improve its products and services based on your feedback. The best thing about the survey is that you get a chance to participate in a lucky draw to win a $50 gift card. Want to take the survey? Head over to

32 thoughts on “TalkToAce Survey – – Ace Hardware”

  1. Have 4 ace hardwares within 5 miles of my Home. My choice is Great Lakes Ace Hardware at 9 and Mack In Saint Clair Shores, Michigan. To say the service is amazing is to understate how helpful the sales associates and managers are. I also have 2 major home improvement chain stores within 2 miles of my home but you can’t exchange quality service like this for their sale prices. The managers, Dan and Tom, must take extra care in the training of the employees at this location, as each and every sales associate treats the customers with the utmost respect. And their knowledge of product is fantastic. If your in a bind with a project, just bring what you can to this store and it will be solved before you leave. I love this ace.

  2. Web site will not accept my information…I wasted my time. At this store #16717 Employees were rude, while I was there 4 customers had to ask an employee to come to the front and check them out because he kept going back to the paint desk to text on his phone with another employee. I ask if someone would check a price and a pizza was delivered at that time to the store. I will NEVER visit this store again!

  3. What incredible service…Bill and another Bill and Mike I think…so many helpful people 8 didn’t get all their names! Not only did they help me with what I needed but they gave me suggestions and personal helpful hints on how to tie my tomato plants without hurting the stems, how to drill holes in my buckets to release access water, and what primer to use before painting! Who knew! The check out reps reminded me to use my coupons and told me about upcoming sales and the manager personally delivered a pallet on mulch since I had no way to get it back home! I was greeted the moment I stepped in the door and was loaded up and given an invite to come back for any other and all questions! I love the way everyone communicates in all departments like a real team…everyone was so friendly and helpful which was refreshing when it took me 30 min at the competitors to have someone even bother making eye contact! I know Ace might be a smaller store but they make up for it with quality! Oh I forgot to mention that they even un- stuck my drill and fixed my weed wackier which I was just going to dump and replace because 8 couldn’t figure it out! I’ll never shop anywhere else and I am thankful for our community Ace Hardware family!
    Thank you!

  4. The Concord New Hampshire Ace Hardware ( Rocky’s ) Store has the Greatest Staff.
    always helpful and treat you , the customer like Family. ( 10240 )

    I always go out of my way, to find all my needed items at that store.

  5. This Ace Hardware store was neat, organized and especially good customer service from Dan, who helped me find just what I needed.

  6. When I went to Rocky’s Hardware, store #14296 I bought a recyclable bin cart large. When I took it home I thought some pieces were missing. So I took it back to the store. He put together a new one for me with a lot of kindness and patience. When I got home I saw that I had missed one of the parts, so I went back to the store and gave it to him and told him I was so sorry I had missed it. He just smiled and told me not to worry about it (I don’t remember his exact words.). This experience was so great. I cannot tell you how much I appreciated him. I am so grateful. Yes my cart has my recyclable bin sitting in it.

  7. Apparently your company does not want customers to complete a survey and possibly win $50.
    I shopped at Ace #11155 in Cheshire, CT and wanted to give a commendable comment, however, I am unable to enter any survey that is for Ace or at least appears to be.
    Extremely confusing & taking too long to do if I would ever find
    However, I will shop at the Cheshire store again even if the parent company makes things confusing.

  8. Your store is a very important part of the community. I shop there all the time. Employees are very helpful and friendly. I am always happy to be there for my needs!

  9. VEry helpful with delivering things out to the car so I don’t have to go into the store. With the virus I am trying not to go into public places, following the Minnesota guidelines.

  10. shopping ace hardware in fallon nevada is always a fast,easy experience.they are very polite and have the knowledge to help find what you need.

  11. I shop at ACE Hardware in Hollister CA and have generally found the employees to be helpful and courteous. I’ve never had a problem returning an item with a receipt for replacement or exchange. The store has always been clean and aisles are kept clear. NO issues using Coupons – but – I read the ‘use by’ and ‘restrictions’ first.
    After shopping at Lowe’s and Home Depot in Gilroy, CA… ACE outshines them both in all respects!

  12. I shop for property maintenance needs at many stores including Lowe’s, Home Depot and Ace Hardware. I’ve found that ACE has the most employee coverage on the floor and registers. If I get a new employee who doesn’t know a product location, they’ll find a more experienced employee or manager quickly to help.
    At Lowes and Home Depot there’s seldom anyone on the floor – I have to ring a bell and hope someone responds – which can take several minutes… frustrating! I find the service at ACE to be far better – and have always found the employees to be ‘helpful’.

  13. third time i try to buy bird suet on sale for 69 cents,every time i try to buy it they are out of it, will not give you a rain check i will never go back to this store rocky,s in smithfield RI. WILLGO TO TRACTOR SUPPLY MUCH BETTER.

  14. couldn’t get threw to contest entry site [just like HomeDepot survey sitr
    some crooked third party scam site getting in way ?
    Can’t figure this out but……….??????

  15. We’re done shopping at ACE… TERRIBLE person at the register (BryceJ it says at the top of our receipt)…didn’t see a nametag on him. Husband called & asked about a product…first he said yes they had it then said i better get someone to check first… Came back to the phone said the person looked and yes they had it.. Husband made the trip to Ace & NO THEY DIDN”T HAVE IT & HADN’T STOCKED IT ALL YEAR!!! This is the THIRD time Ace has done this… We’re done with ACE…It’s went downhill and they lie to you when you call… If we ever call them again & make the trip to the store & it’s NOT there, I will call them out on it in front of everyone there!!! They don’t care about their customers like they used to!

  16. I have used several of the coupons that are mailed to me from Ace. I always shop at the Ace in Covington, Georgia and now that I use those coupons, now the coupons that come to me have the Ace store in McDonough, Georgia on the coupon. It states that the coupons are only good at the store named on the coupon which is 30 miles away in McDonough. That ain’t happening. Can someone fix that please.

  17. FYI——ace sent a 25% off coupon to us, but the item was on sale—–bonus s—$2 off. I asked if I could pay full price and use coupon——-NO. So I paid $24.99. Would have rather had 25%.

  18. I cannnot find where to enter the information I have gone to the web site you listed! I have tried for too long for nothing. the employees at Ace in Duncansville PA have always been polite and helpful. I was there to day

  19. Declining customer service with sarcastic answers to the location of products. Saw the same sarcasm to another customer. A cashier just threw my seven heavy items in a single bag and rolled her eyes when I asked to be double bagged. Wow!! Lots of training needed .

  20. I went to my local Ace and would not warranty a part for my sink because they said I damaged it. You can see that the new part was made better than the one I bought earlier. The difference in the two valves shows that the quality is not there so why warranty it.

  21. Your survey does not accept my information like amount paid so I wasted my time again trying to do this again

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