Postal Experience POS Survey
The United States Postal Service (USPS) is the official, federal avenue for US citizens to send snail mails, packages, etc. anywhere within the country. While the general history of regular post dates far back to the first century, its birth in America could be traced to the 18th century. However, it had held a relatively low position in the government, due to which the employees weren’t paid as well as they should have been. It was only about a couple of centuries later (in 1971) that the cabinet-level post office was elevated to a federal agency, the USPS.
Today, the USPS has grown into an ultra-large organization with a healthy presence in every part of the country. Its work is efficiently conducted day in and day out, by dedicated employees who are paid reasonably well. Even during these catastrophic coronavirus times, the organization is run well enough, with a significant amount of packages being delivered across the US without complaint. And if you also have used the service successfully this is your chance to reward the laborious USPS with your honest feedback at PostalExperience.com/POS.
PostalExperience POS Survey – The Official USPS Survey:
The postal experience survey is a survey like any other, yet very unique in certain aspects. For one, it doesn’t waste your time by collecting personal details like name and address. You simply need to head over to the PostalExperience/POS website and start answering the survey questions! Secondly, the points are focused on your visit to the USPS outlet. You only need to rate your experience there and submit the form.
One of the primary reasons why this survey has been announced is to assess the workings of individual USPS outlets during the ongoing COVID-19 crisis. The organization will collect the feedback of every person who has visited an outlet recently, analyze the general impact of your answers, and make the necessary changes to the outlet based upon your reviews.
Why Postal Experience Customer Satisfaction Survey?
So far, you may have only seen the benefits that USPS gets after you leave your feedback at PostalExperience.com/POS. You might think it would be a complete waste of your time. Not at all! Let us take a look at the advantages to the customer taking the survey.
As mentioned earlier, if you point out any discrepancies during your visit in the PostalExperience survey, then the authorities will carefully assess those, cross-checking with their employees at the location, and finally improve those services. Thus, at the end of the day, you will be the one who will get to enjoy those improved services! Another benefit to the customer is the amazingly short time in which one can finish and submit the survey. It will hardly take you more than 5 minutes!
These two are the obvious major advantages to the customer. And here’s an exclusive benefit in the form of a reward – the survey taker can be eligible for a special gift from USPS! The present will be mentioned on your most recent USPS receipt. However, not everyone will be eligible for this gift. The winners will be randomly picked.
How to Win a Special Gift in PostalExperience Survey?
So how can one go about getting this gift? Since it’s based on luck of the draw, you can find the gift waiting in your very first USPS receipt itself, or you may need to utilize their services a few times before you get one. The eligibility criteria is as follows.
Survey Requirements:
- Since it is a US-based postal service, the obvious requirement is that you should be a citizen of the country.
- Minimum age of 18 is required to take the PostalExperience/POS survey.
- You will need to enter the zip code of the location that you have visited, for which the official USPS receipt is required. Also, you won’t get the free gift if it’s not mentioned on your receipt.
- You can take the survey in two languages only – English and Spanish. No other languages are stated.
- Since the survey is available online only, you need to have a laptop or smartphone to access it. Needless to say, an internet connection is also mandatory.
Survey Restrictions:
- Employees of USPS, its associates, affiliates, investors, location owners, etc. aren’t allowed to fill the survey questionnaire. If you are one of those, then your immediate family (parents, spouse, kids) also won’t be eligible to participate.
- The PostalExperience survey is limited to one person per household. Thus, if your husband or daughter has already left their feedback during a survey period, then you cannot enter the portal.
- The special gift cannot be redeemed from a USPS location if it’s not mentioned on your receipt.
- You are not allowed to exchange the gift for cash or anything else. It also cannot be sold to a third party.
Survey Participation Instructions:
- Enter the survey portal by typing this web address – www.PostalExperience.com/POS.
- Once the homepage is loaded, choose your preferred language.
- Read the survey description once before clicking ‘Next’.
- Type in the 5-digit zip code of the location from your receipt.
- There might be more than one outlet in that region. If so, select the address of the one you visited.
- Enter the transaction date from your USPS receipt.
- The official questionnaire form will begin at this point. These will be multiple-choice rating questions which you can fill out in a jiffy!
- Once you have answered each question honestly, submit the PostalExperience/POS survey.
About USPS:
The United States Postal Service is a part of the executive branch of the federal government, but it has its own independent status. The best part is that USPS is explicitly authorized by the US Constitution, a rare feat considering that there are only a countable few such agencies. Its headquarters are situated in Washington DC, and it has a total employee count of more than 600,000. You can check out their entire list of amazing features on their official website, www.USPS.com.
Their official survey website, on the other hand, is www.PostalExperience.com/POS, which was created for the sole purpose of ensuring excellent service even during COVID-19. So don’t think twice before taking the USPS survey. You have a chance to win a special prize!
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The post Office staff in King of Prussia is efficient, professional, courteous and stressed out with one or two pe people working. The location is very busy and needs at least 3 people working there. After I completed my task I stood back and observed how shorthanded the staff is. Three people are needed because the packages left in the cart were sky high, the line was going out the door, and it was lunch time.
We need and love this Post Office and Kim and her staff.
Please get them some help.
Always great at Taos, NM 87571. The entire staff is genuinely friendly, efficient and helpful every time. Thank you.
I went to the post office at 1065 Rahway Ave, Avenel,NJ 07001
This is the first time I have ever used this Post Office
I was shcoked all the employee were nice, polite and friendley
I was helped by a women Mairibel she was supper.
I was in the post office about an hour.
All the employees were very nice and helpful to everyone who came in
All post office should work like this
The people who work at the Ruston post office are so kind and knowledgeable. I make handmade cards and send probably 15 or so cards a month, all of which require hand stamping and weighing and special treatment.
The post office workers are always so kind to look up the weight and find the right stamps or do the special printed stamp. And they are positive and cheerful! I always look forward to seeing them.
I have always been satisfied with the service I receive at any of my local POs
Hello, I went in to the Galloway, OH 43119 post office to purchase stamps today Monday 6/6/26. Had a very pleasant experience with clerk. Very helpful and courteous. Thank you
I had a great experience. I was able to conduct my business with no loss of time. The postal employee was very polite and helpful.
Just to let you know, Kay (clerk # 99) was helpful and professional when I went to the Whitehall, Ohio, USPS on June 4, 2026 to mail a package.
I am more than a tad bit prejudice for my neighborhood Nokomis Post Office (– Minneapolis MN). The service and wonderful advice I receive from Gene has always made any dealings a delightful experience for me. This is also the same PO I grew up with in the 50’s, living within walking distance to it and growing up in this neighborhood. Most likely that was well before Gene was even hired to become the delight I have found him to be since moving back into the neighborhood in the late 80’s.
When rumors began circulating about the closing of this Branch, I couldn’t believe it. I am very relieved to find that it not going to happen. For that, I am eternally grateful.
Our postal clerk is the BEST. Since she returned to work we have NO issues. Everything is running smoothly it appears. It is a big job and the Idaho Springs Co office is
Finally I don’t dread going into my local post office in Port Salerno, FL! The new staff are welcoming, pleasant, and give service with a smile😊
Gregory is the USPS man who provided service for me today. He is an outstanding individual. Always kind, considerate, and extremely helpful! He works at the East Nashville USPS on Woodland St.
Clerk 77 Mike was very friendly and helpful. Very plesant experience,
I’m relatively new to Los Angeles but I have worked close to forty years in postal facilities throughout the state before I retired years ago. I know more than a little about customer service from the postal perspective so using your facilities has been a new experience.
What has impressed me the most are well stocked lobbies and clerks (of all types) with sales skills and professional demeanors. Without exception they have all been impressive and
transactions have been informed and complete. The clerks have been especially knowledgeable and that is the only reason I’m writing this. It’s great to have people of their calibre behind the counter.
My experience at the post office was on May 19, 2026 @11:29. It was with a gentleman in training. I believe I was his first customer. His instructor guided him step by step through four parcels I had to mail. He did fine and was a pleasant experience, to help out a new employee. I was glad I had the time to participate in his learning process.
I congratulated and wished him good luck with his new job.
I don’t know his name My receipt, at the bottom says Clerk: 07
Please see that I made a comment.
DeVonne Koppenberg
Fairbanks, Alaska
Our local Elyria (44035) office was closed due to power outage. I went to NRidgeville (44039) and the staff member explained the Elyria outage. She was professional, courtesy and went above her work to explain this outage to me.
I went to the Tice Post Office outside Fort Myers, FL this morning and had a good experience. There was only one postal clerk serving, and the line of potential customers was growing. She pushed a bell, and a supervisor showed up and looked over the situation. He immediately sent another clerk, Vivianne, to help. She was so polite and kind. When I failed to understand one explanation she gave, she gave it over, patiently and checking to be sure I understood. I am thankful for the good treatment.
would not accept my zip code
I Love going to my local Post office in Martin City Missouri. The Postal Clerks there are so friendly & fast!
Two things I like. JB is my favorite; he always is kind and knows everything about mailing packages. I am in there every week, mailing things to my grandkids, so I know it will arrive on time with JB’s help! I’ve even run into retired clerks out in the area, and they are also sweet. No wonder all the Leawood Kansas customers would rather come over the state line to Missouri, than to travel to their own post office, everyone likes clerks that are smart & quick. He needs a Vacation, a Raise & a Promotion.
I went to the post office in Clermont today to buy stanps at about 2:30pm on Monday May 18th. But instead of clicking the smiley face for my experience I clicked the angry face—it was an accident!! I had a great experience with a friendly clerk who definitely deserves a smiley face! Didn’t get his name. Sorry about that…
Latoya at the Coventry, CT post office at1376 Main Street, 06238-9998 is the kindest and wonderful lady I have ever ran across in the post office. She is concerned about her customers in a
social as wellas a business way which makes customers feel special and makes you feel good about yourself. She will help you with questions not only postal but also social and can be very helpful and she also is very pleasant ever time that I go to the post office. My last visit was on May 15, 2026
Re: Donna@ USPS 9201 Penn, OKC 731159
Associate was very quick, efficient, and pleasant. Made my day.
Re: Colleen @ USPS 8275 E Reno Ave, Midwest City, OK 05/14/2026
Associate was quick, efficient, and had we had a little fun on interaction of the day!!
Pleasant experience!
Sean was like a breath of fresh air. He was so helpful and kind. I wish all the Post Office employees were like him.
The service I received at the Lancaster Ave was a waste of time. There were 3 postal workers. All was working but 1. She was on the phone and I could tell it wasn’t an emergency. She waited on me while on the phone. I wanted a certain kind of stamp but she didn’t even ask what I’d like to have. She grabbed books of stamps and gave them to me. I told her I’d like what I liked and she didn’t have any. Usually they’d ask another postal worker if they had any. She was too busy on the phone.
Not very professional
New to the Brownsburg, in post office- clerk 17 more than helpful-sorry didn’t get her name . 4:45 and she was still happy and cheerful
Vicki in the small, cozy, East Berlin office in Ct is great, always friendly and helpful.
I went in the Avondale Estates post office on this past Thursday, April 30th 2026. Kimberly assisted me with my package, she went above and beyond to help with my issue. Great customer service, good attitude, open to helping me with my package label. It’s good business when you have customer service focused staff. Kimberly gets 5 stars with how she went out of her way in helping me. Keep up the great work Kimberly!!! 😊
AT THE CASA ADOBES PO IN TUCSON TODAY I ASKED FRANK WHICH ENVELOPE I SHOULD USE TO SEND A BRACELET TO PA. HE REACHED DOWN AND GOT A SMALL BOX FOR ME, AND LINED IT WITH BUBBLE WRAP AS I ADDRESSED THE SEND-TO INFORMATION. AT 85 I CAN USE ALL THE HELP I CAN GET, AND FRANK WENT THE EXTRA MILE FOR ME ON APRIL 30.
Confident, pleasant and anxious to fulfil my questions. This employee is the person we all want for our postal needs.
Everyone at the Brick, NJ post office was very helpful and nice. They got me in and out very quickly today.
went to mail a letter and needed stamps. was helped by a very lovely lady named Melaine at the Heubner rd. station and she was as helpful and courteous as she could possibly be. She deserves 6 stars for her kind and thorough way she helped me and the extraordinary care she took of the gentleman she serviced right before me.
I always have a pleasant experience at this location the representatives are very efficient and pleasant to.tha work with.
Ayse counter person in New Egypt, NJ Post Office has been efficient, professional and a warm human being on the many times in the last year I have visited. Thanks
Visited the Cohoes NY PO on 03/18 to get some advice on the delivery of a package which a vendor said they never received. Staff very helpful and patient. Printed out the delivery information which documented the successful delivery and suggested proven ways to get problem resolved.
Englewood post office on River Road are the Nicest People! It is a Pleasure to do business there!
At Terry Drive in18940 the Counterperson, Celeste, could not have been more pleasant and rffcient. Ths s the second tme she has served me and she has been excellent both tmes.
I was at our local Post Office in Sparks, Nevada and your employee Shelly helps with my order. She was very sweet to me and the customers before me.
The Shannon Plaza Post Office in Durham, NC, is terrific—friendly, helpful staff, and very patient. My favorite employee is Linda. I have let the person behind me in line go ahead of me so that I can wait until Linda is available. She is a top-notch professional and always has a smile. Clone her!!!
My experience at the post office has always been very positive. Clerk 97 was very friendly.
My experience at the post office has always been very positive. Clerk 97 was very friendly and took care of my order in a very timely fashion.
I visited the USPS in Kenner/ 2300 Williams Blvd 01/05/2026. In La Place we are greeted with Wlcome to the post office. What I heard while preparing my package was the rest of a conversation between 2/worker’s FUCK as he continued talking. They were originally talking about food. When you are not very busy I’m sure talking among yourself is okay but when Customer’s come-in I would think those personal conversations should stop.
Great experience at the Gateway Post Office on Abilene. Postal staff clerk #11, was polite, cheerful and very helpful, great experience.