– The Official Cracker Barrel Survey


Cracker Barrel Old Country Store, true to its name, retains the southern country flavor of the past to present a modernized version of the gun-slinging saloons of yesteryear. It will be considered to be completely normal if you show up at their outlet donning a western attire, replete with a loose, half-open shirt, baggy pants, and a worn-out holster! And once you enter and sit there in their country chair with an artistically battered table, you can place an order for any type of Southern cuisine, right from gravy n’ biscuits to the old-world, authentic fried chicken.

However, if you simply wish to experience the Southern country era of old, then you wouldn’t feel out of place just lounging on the rickety wooden chairs on their antiquated porch, puffing on a cheap stogie. And you may want to record your experience at the outlet; so don’t forget to leave your feedback on their exclusive survey portal – – from the comforts of your home!

Since Cracker Barrel has a unique atmosphere loved by many, its business has grown rapidly over the years. With over 600 restaurants operating throughout the US, it is considerably difficult to manage each outlet for their management team. This is where you, as a customer, can help them out. Visit your nearest Cracker Barrel outlet, order something to your liking, take the receipt, and head home to submit your feedback in the CrackerBarrel survey.

You don’t need a reason to take the survey, however. Received excellent service at their outlet? Cracker Barrel authorities will listen to you. Got the worst service ever at their saloon? Cracker Barrel will take more effort to understand your perspective and make sure that something like that doesn’t happen again.

Why Customer Satisfaction Survey?

You would be hard put to choose among the numerous reasons why you should take the survey, that’s how in-demand it is! However, we will only mention the top three reasons here.

  1. As the URL of the survey suggests, Cracker Barrel listens to your feedback no matter how negative or positive it may be. Once you log on to their official website and leave your feedback, it is guaranteed that the authorities will consider your suggestions and opinions about the outlet that you visited. Have some improvement ideas that you wish to share? They will review those over and implement them if they find it to be fruitful.
  2. The survey website of Cracker Barrel is easy to enter. Even if you are a true-blue western gun-slinger of yore with no association with the internet, you will be able to access the website without any help! All the instructions are displayed on the homepage itself, and we have elaborated on those in the next section for your benefit.
  3. The CrackerBarrel survey is offering every participant a chance to win a $100 gift card! It can be redeemed at any of their restaurants for free service or a discounted bill.

How to Win $100 Cracker Barrel Gift Card in CrackerBarrel Survey?

Are there certain rules and restrictions to win the gift card? Of course, there are! But they aren’t overly unreasonable. Survey Requirements

  • Since Cracker Barrel outlets are present in 45 US states, only the residents of those 45 states can participate in the survey.
  • Every participant must be at least 18 years of age to take the survey at
  • Only those who know the English and/or Spanish languages well will be able to take the survey.
  • A person who has a basic knowledge of using a computer, laptop, or smartphone will be able to answer the questionnaire. You need to have an internet connection as well to access the website.
  • You can only enter the survey if you have previously purchased at Cracker Barrel. This step is mandatory, for you will need to enter the unique survey code only present on your receipt. Survey Restrictions

  • Cracker Barrel employees, be they a manager or a server, won’t be allowed to enter the website.
  • Anyone associated with Cracker Barrel in a professional capacity also won’t be permitted to take the survey.
  • If your close sibling or a parent, spouse or child, has taken the survey in a particular period, then you cannot leave your feedback on the website in the same period.
  • Taxes of the winner won’t be paid by the company. You will have to manage them yourself.
  • The $100 Cracker Barrel prize cannot be transferred to your family or friend. Your presence is required at the outlet to redeem it.
  • The sale of the prize for cash or anything else is forbidden. Survey Participation Instructions

  1. Type in this URL in your device’s address bar –
  2. You will be presented with two language choices: English and Spanish. Pick one that you are most comfortable with.
  3. A list of instructions will be displayed on the next page. Heed them well, and if your feedback is especially negative which requires a lot of explanation, then you can directly call up the phone number mentioned on the webpage.
  4. Enter the survey code from your Cracker Barrel receipt.
  5. The main survey page will display a series of questions that you need to answer. Elaborate on your rating choices if you want in the comment boxes, though it is not required.
  6. Submit your details like name and email to participate in the sweepstakes for a chance to win $100!
CrackerBarrel Survey

The CrackerBarrel survey prize may differ depending upon the monthly promotion. It could switch to an exclusive rocking chair as well!

About Cracker Barrel

Dan Evins, a small-time employee of the gargantuan Shell Oil, invested his savings in founding the first Cracker Barrel restaurant in 1969! Though it wasn’t quite successful in the early years for he had to switch locations quite a few times, eventually, in the late ‘80s and early ‘90s, it attained huge fame to reach the one billion mark in profits.
Today, the Cracker Barrel chain is spread throughout the US, operating over 650 restaurants and gift card outlets in close to 45 states! Make your contribution to their further expansion by taking the survey at, and stand a chance to win $100 or a unique rocking chair!

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37 thoughts on “ – The Official Cracker Barrel Survey”

  1. I’ve just experienced the worst waiter at a Cracker in the state of Tennessee. My wife & I ate at the Ooltewah location and our waitress named Dana failed to listen to us in a least three separate occasions. She displayed no attention to detail. She was not task oriented. She had an answer for her inability to listen to us by replying that she could not pay attention because she had been working with children all day before she came to this job. The bottom line is that my wife & I could not get her attention on at least three separate times. We believe that she can not hear pure and simple. She took our order and said, “Let me get this order into the kitchen and then proceeded to walk away from us and the kitchen, not to turn our order in but to take someone else’s order who had came in about five minutes later than us. We would recommend that she be retrained in her position but taught how to say simply, “I’m sorry.” The food was good but the service was very bad. I also should admit that we left her a $2.00 tip which is an insult to injury.

  2. I will start with we normally enjoy our visits to Cracker Barrel. We stopped at the Cracker Barrel located in Kernersville, NC on 3/20/23 and there appeared to be quite a few tables open but there was a 20 min wait, we thought well, maybe they were short staffed. so we waited. Ended up about 30 min and once seated it was another 10 min before our waitress appeared. We finally ordered the lunch special along with some kid’s meals and one fried chicken salad and soup off the pick two menu. After quite some time we were all served except the person with the salad. The salad did not come out until all others in our group had completed their lunch! Rather than us wait this person asked for the salad to just be packaged to go and she would eat it in the car. We thought, this must be a new facility and going through the growing pains of new staff. Upon checking out I asked the manager standing near the register if it was a new Cracker Barrel and he said, oh no, we have been here for three years, I just said boy you have a lot to work on then. In my experience with visiting many different businesses and restaurants, it is always a direct reflection of the Manager on how a place is run. Overall, we lost about 2 hours of our travel time and one person had to eat while continuing on our way back to Ohio. The Manager did try to make it up by giving us two free desert cards. He should have givin the person who had to eat in the car a free salad at the minumum. I must ay this facility was very clean, just very poorly run if three years old.

  3. Tried to call in a pickup order for 30 minutes and nobody answered the phone. We stopped by the store and Denzil (2032562) greeted me and asked if he could help, I told him I wanted to place a to go order. He promptly called for someone to take my order. I stood by the dining room entrance and watched several waiters and waitresses walk out of their room look around the dining room and go back, 1 guy was even on his cellphone. After 15 minutes Denzil surprised ask if anyone came out yet, I said no and he called back again. Finally someone came and took my order then a few minutes later they brought it out.

  4. Always great food and service, they were really busy and it took awhile to get our food but it was understandable! One of our favorite restaurants!

  5. Yesterday I had a to go purchase it was the Mommas French Toast at the Morgantown Cracker Barrell I only received one little cup of syrup for four slices of bread really do you think that is enough. Your syrup is very good and you have messed up eating in with those little cups they are messy and your fingers are sticking the whole meal. If going to continue that way the customers need wet ones to wipe fingers if I wanted to fool with those cups would just go to McDonalds. But on a to go order that was terrible good thing I had syrup at home.

  6. Wonderful experience at the Rockford, Illinois Cracker Barrel. Kimberly was very helpful in an exchange and my 372.00 new purchases. Managers were wonderful as well.
    Thank you and I’ll be back.

  7. We had the best waitress today during our stop for lunch. I think she needs to be recognized for outstanding service. Her name was Waverli 1676221 in Hattiesburg, Mississippi at store #316.

  8. We visited store #659 this morning for breakfast. Excellent food and service as usual. We tried to pay at our table using the CB app. Well, we could not access using the numbers on our bill. The server had no idea how to make it work or what numbers to use from the bill. The cashier also had no clue. Workers need to know how to access the app. More than once at other restaurants, I have had to ask questions and servers have always known how the app works and which numbers go in. Ty, An old customer, Frances Sandiford

  9. We always stop at “Cracker Barrel” when traveling because the service, food
    and atmosphere is so very enjoyable.

  10. What is happening at Cracker Barrel?Besides the prices going up portions are smaller.I like the chicken and Dumplings and have been dissapointed the last two time i went.The first time i got a lot of chicken and no dumplings.This last time the dumplings were dough balls,which was very disapointing.The ponly thing i never have a problem with is Breakfast. Guess thats what I’m going to have to order from now on.I ask for a manger but one never came over to ta;lk to me. This happened both times at CBO435. I’m not a pertson who complains all the time.I would just like to have a good meal Thank You

  11. Please put Lima beans back on the menu.
    The sugar plum iced tea was delicious and the best drink I’ve had in a long time.

  12. Usually everything is great but today we had to send the eggs back because they were undercooked and when they brought out another plate they were more runny than the first batch and was so looking forward to a great breakfast 😩

  13. I was in Cracker Barrel on 12-11-21. While waiting to get my food I watched a Supervisor (Black Uniform) drop her cleaning cloth on the floor and then clean a group of three tables with the DIRTY CLOTH.. This should NOT be happening in this environment.Fort Myers ,FL.
    Cracker Barrel CB0119

    James Lutz
    Sarasota, FL.

  14. Waited about an hour to get our order. My baked potato was cold, Chicken on salad was cold. My husbands order was ok. The potato and the salad both had an odd taste. Yes my meal was comped, because I could not eat it. was not going to wait another 30 min. to an hour to get something else. Our drinks were never refilled. Had to drink my husbands drink to get the off taste out of my mouth. our waitress Kirsten was nice, but not a good waitress, after the food was brought out, we still had to wait on her to bring the silverware to us.
    Needless to say it will be awhile before we eat here again. Used to love it ,But it has gone down hill from a year ago. First you got rid of the thousand island dressing, now you have also changed the corn!
    this was the Cracker Barrel in Commerce, Ga.

  15. I just had breakfast at Cracker Barrel yesterday, Sunday, November 28. When I wanted to use the survey button it told me it was no longer in service. My receipt says I have 7 days. I don’t understand.

  16. I have been contemplating as to how I should air my complaints about the two past visits at Cracker Barrel here in Indy. On Friday night Nov 19th my Wife and I visited the Cracker Barrel on Southport Rd in Indianapolis Indiana. As usual and not unlike most or many restaurants today are having difficulty hiring help and the customers are the ones having bad experiences. However, I do understand the difficult situation all these restaurants are experiencing having no help in the kitchen, greeters and the lack of waiters and waitresses.
    Anyhow on last Friday we were greeted at the door and were put on a waiting list that took approx 1/2 hour and then we were seated. Then we sat at our table for almost another half hour before we were approached by our waitress. I noticed that most of the tables in the middle room were empty because there was only one waitress available to serve us. My wife and I are very understanding of the situation, because I also work in the customer service field and were are in the need of drivers to deliver vehicles to our customers and to add insult to misery, we cannot get any new vehicles to install in our fleet due to the shortage of microchips so these vehicles can be driven, so I do understand. Moving forward, I am in no way blaming our waitress because she was at the mercy of the cooks and servers in the kitchen because they too were swamped and overloaded with food orders and could not keep up with the demands. Long story short, we got our meal about one hour later and it was cold and prepared wrong. Again we understood her situation.
    Then we decided to give Cracker Barrel a second chance and returned to the same store last night on Nov 23rd. When we arrived i noticed a large bus sitting in the parking lot and as we entered the restaurant we saw 30-40 people sitting in the middle room and all the tables were full and again there was only two waitresses available to serve 30+ people. I almost walked out because I knew we were going to be waiting for a long time. Then our waitress Latina assured me that we were going to be attended to immediately and we were. However it did take about 45 min for our meal to arrive and the hamburgers were as hard as charcoal brickets and impossible to chew. Our waitress immediately returned to the kitchen and told the cook to make some new burgers. After about one hour we finished our meal and left. I did tell the cashier about our experience and she offered to involve the manager but we declined , paid our bill and left with the intent to never return. No sooner than we arrived home my wife and I both felt ill and spent the entire night on the commode with diarrhea and stomach cramps. As is was sitting on the commode I was wondering if the cook was pissed off and maybe he tampered with our food or the meat itself was the cause. I am not accusing anyone of tampering with our food but I have heard horror stories in the past where some former cooks and waiters have bragged about payback by mixing exlax in their food when customers complain about there meal. Therfore I am stopping short of any unfounded accusations

  17. We had not been in a Cracker-barrel for quite a while. We enjoyed our experience – we ate in the restaurant, had breakfast – it was delicious! Then we shopped – oh my! We found several things for our grandchildren’s Christmas Stockings and quite a few things for home decorations. Love going there. The Cracker-barrel is not in our home town of Grants Pass, OR. but it is certainly worth the drive to Medford, OR. Everybody was very friendly and our waitress Brandie was cute and funny.

  18. Our dinning at the store was very disappointing and it maybe a long time before we go to a cracker barrel again and we stand firm on this, The first thing the waitress was very nice while telling us about what they don’t have like no mash potato’s , corn , corn bread, hashbrown casserole. Had biscuit but had to pay extra for saw mill gravely to go with them, when what we wanted they had none of and had to change our order from what we really wanted. Visited on 10/14/2021 Could not see a manager they were to busy cooking ????

  19. Was Happy with experience until I got home with a BURNT To Go order. Donna was nice. But now have to go get more food. Mt Arlington NJ 1hour ago. Please contact me about my lose. Thank you Michael Glynn

  20. Paula was our waitress this morning at Valrico. Just wanted to say how pleased we were with her friendly smile and great service, Thank you

  21. The food was delicious. The waitress I had ,Kimberly Morgan was fantastic. It made my birthday celebration of the three of us when the staff sang Happy Birthday & got the whole restaurant to join in. Great time of celebration.

  22. Visited cracker barrel in Athens Al. on 7-10-21. The service was awful.The waitress spilled a tray of drinks all in the floor and some went on our table and on our feet which we had sandals on. She did not clean it up right away and . people were walking through it. She did put up a caution sign. Took her for ever to take our order.We had to ask for straws and silver to eat with .Latte cold waiting on a straw. Had to get a new one. It was like the waitress did not know how to wait on people.The food was ok. I was really surprised no one did not get hurt with all that mess in the floor. We were nearly done eating before it got cleaned up. Poor service.

  23. We stopped at Cracker Barrel in Johnson City Tn . store# cb0311 . We had to wait for a waitress after getting a table quickly . Our food order was slow getting out and my wifes casserole was cold . She informed the waitress who assured she would take care of it . Never did . After we finished we had to call the waitress back to get our check . Cold food and poor service does not make for a good experience . Thank you

  24. I and my roommate went in the Cracker Barrell in Aberdeen NC on May 22nd we were told it would be a 15 minute wait after being seated we waited on a server another 10 minutes I finally asked to talk to a manager when she showed up she said hi can I help you I did what does it take to get served all she said is what do you want to drink we gave her the drink order she went and got it and sit it on the table like she was mad she told us a server would be right with us it took another 5 minutes we placed our orders when we got our order we didn’t have any napkins or silver ware to eat with she had to go get them this is the worst service I have ever had at Cracker Barrell after this I don’t know whether I will ever eat again at Cracker Barrell (Simply the worst service I have ever had at an restaurant)